NFON Kunden Blog

Dear Sir or Madam,

we would like to inform you about changes to the maintenance windows for the Nvoice for Skype for Business platform:

Due to the current situation, there is an increased maintenance effort for our supplier in order to adapt the platform capacities to the increasing demand. In addition, the strong customer demand for short-term onboarding domains must be entered into the certificates. For stability reasons, certificates are only entered in maintenance windows.

Therefore, in addition to the regular maintenance windows, another maintenance window will now take place:

• Weekly, every Saturday from 6:00 p.m. to midnight

This regulation initially applies until the end of June 2020.
We apologize for any inconvenience this may cause.

Kind regards,
the NFON Team

Dear NFON customers,

we would like to inform you about changes to the SFB dial-in numbers.
The German dial-in number of the EBC SfB platform, previously +49 69 90509050, will be replaced by the new dial-in number +49 69 90738 9933 from May 31, 2020.

Please note that the previous dial-in number will then no longer be valid and can no longer be used!

An overview of dial-in numbers for conferences can be found at: https://dialin.lync-conferencing.com/
We apologize for any inconvenience this may cause.

Kind regards,
the NFON Team

Dear NFON customers,

We would like to inform you about upcoming maintenance work on the EBC Skype for Business platform.

On Saturday, 9th May 2020 from 6 pm to 12 pm CEST our service partner Deutsche Telekom is planning to do maintenance work.

During maintenance work it is very likely that service restrictions will occur.
We apologize for any inconvenience this may cause.

Kind regards,
the NFON team

Dear NFON customers,

We would like to inform you that we will have an update to neo suite version 6.3 between Saturday, 2^nd of May and Sunday 3^rd of May from 6pm – 3am (CEST).

The user interface and all client applications including POWERplay Web, POWERplay Pro, CLIENTcommand and DOWNLOADclient will not be accessible during this time frame.

There will be a recording downtime of approx. 10 – 20 seconds between 9pm – 10pm (CEST) and between 12am  – 1am (CEST) meaning that individual calls might not be recorded during this period.

Here are some of the highlights of this version:

• New and modern user interface in NFON Look & Feel for simplified configuration and easier use
• New domain neorecording.nfon.com
• Audit Trail Module for quicker overview of your audit messages
• Litigation Hold function in POWERplay Web to keep individual recordings indefinitely

For more information about the highlights mentioned above and to see what else is new or has changed, please have a look at the release notes here: Neorecording Release Notes May 2020

Important guidelines for the release

There will be new versions of client applications available from the download section on the website from May 4, 2020. It is strongly recommended to only use the new applications with version 6.3 as the functionality of older client applications with the new software cannot be guaranteed.

• CLIENTcommand 6.3.0-0.0
• Download Client 6.3.0-1.0
• POWERplay Pro 6.3.0-0.0

In the release notes you will find more important information on installation and upgrade guidelines. More technical requirements will be uploaded to the download section of the website on May 4, 2020.

Should there be any problems, please contact the support team: +49 800 6366 555.

Kind regards,
Your NFON Team