English 
Deutsch Dear NFON customers,
We would like to inform you that we will have an update to neo suite version 6.3 between Saturday, 2nd of May and Sunday 3rd of May from 6pm – 3am (CEST).
The user interface and all client applications including POWERplay Web, POWERplay Pro, CLIENTcommand and DOWNLOADclient will not be accessible during this time frame.
There will be a recording downtime of approx. 10 – 20 seconds between 9pm – 10pm (CEST) and between 12am – 1am (CEST) meaning that individual calls might not be recorded during this period.
Here are some of the highlights of this version:
- New and modern user interface in NFON Look & Feel for simplified configuration and easier use
- New domain neorecording.nfon.com
- Audit Trail Module for quicker overview of your audit messages
- Litigation Hold function in POWERplay Web to keep individual recordings indefinitely
For more information about the highlights mentioned above and to see what else is new or has changed, please have a look at the release notes here: Neorecording Release Notes May 2020
Important guidelines for the release
There will be new versions of client applications available from the download section on the website from May 4, 2020. It is strongly recommended to only use the new applications with version 6.3 as the functionality of older client applications with the new software cannot be guaranteed.
- CLIENTcommand 6.3.0-0.0
- Download Client 6.3.0-1.0
- POWERplay Pro 6.3.0-0.0
In the release notes you will find more important information on installation and upgrade guidelines. More technical requirements will be uploaded to the download section of the website on May 4, 2020.
Should there be any problems, please contact the support team: +49 800 6366 555.
Kind regards,
Your NFON Team