Ncontactcenter (NCC): Information about Service Update the 28/03/2020

Dear NFON customers,

We would like to inform you about upcoming maintenance work on the Ncontactcenter (NCC) platform.

Planned Start: 28/03/2020 22:00pm CEST (UTC+0200)
Expected End: 29/03/2020 06:00am CEST (UTC+0200)

Affected Infrastructure
Components: Ncontactcenter DE (NCC DE – Third Party Integration / Value Add Services)
Locations: Munich, Nuremberg

Details:
During the entire maintenance window the operation of the NCC DE system is stopped.
If needed a Backup-Routing for the NCC ServiceNumbers has to be activated for the timeframe by the customer.
A client browser restart and new user log-in is required after the service update changes are applied.
No immediate further customer interaction is required thereafter.
Detailed jtel Release Note information on Version 3.1x can be found here: https://wiki.jtel.de/display/JPW/Release+Notes

Kind regards,
the NFON team

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