Ncontactcenter (NCC): Information about Service Update 08/02/2020

Posted on 13. January 2020

Dear NFON customers,

We would like to inform you about upcoming maintenance work on the Ncontactcenter (NCC) platform.

Planned Start: 08/02/2020 22:00pm CEST (UTC+0200)
Expected End: 09/02/2020 06:00am CEST (UTC+0200)

Affected Infrastructure
Components: Ncontactcenter DE (Third Party Integration / Value Add Services)
Locations: Munich, Nuremberg

Details:
During the entire maintenance window the operation of the NCC system is stopped.
If needed a Backup-Routing for the NCC ServiceNumbers has to be activated for the timeframe by the customer.
A client browser restart and new user log-in is required after the service update changes are applied.
After that, no further customer interaction is required.
No immediate further customer interaction is required thereafter.
Detailed jtel Release Note information on Version 3.1x can be found here: https://wiki.jtel.de/display/JPW/Release+Notes

Kind regards,
the NFON team

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